January 7, 2007 | Posted in: Leading Hartfully
Happy New Year to everybody. I’m thrilled to be able to share another article on Customer Service that was published in the December Parks and Recreation Magazine; called Bringing Customers Back. The article was based on the experience that my friends Dr. Diane Blankenship and her family and I had dogsledding in Wyoming. About our adventures and mis-adventures with services that were lacking and how it could have been better to make it a more positive once in a lifestime experience. Those who are members of The National Recreation and Park Association can read it in their magazine and others can visit http://www.NRPA.org and look under publications.
Take a look at the article if you want to learn more about facilitating the 6 phases of the customer experience.
To Your FUNominal Success!
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